Website Revolut is Hiring
About the Job – Support Specialist at Revolut
About Revolut
Revolut is on a mission since 2015 to give people more control, visibility, and freedom with their money. With over 35 million customers globally, the company offers a range of products covering spending, saving, travel, transfers, investing, and more through its super app.
Company Culture
Revolut has been certified as a Great Place to Work™ in recognition of its outstanding employee experience. With a team of 6,000+ people working globally, the company values brilliant individuals who love building great products, redefining success, and simplifying complex problems.
Role Overview
As a Support Specialist at Revolut, you will be a part of the Customer Support Team, serving as the public face of the company. This role involves providing first-class front-line support to millions of customers globally. The focus is on delivering exceptional customer experiences and acting as internal customer-champions, collaborating with product teams to keep users at the forefront of Revolut’s initiatives.
Key Responsibilities
- Delivering “WOW” levels of service to the global customer base through in-app live chat, phone, and email.
- Representing Revolut online with excellence.
- Collaborating internationally with other teams to address customer issues.
Requirements
- Fluency in English with excellent communication skills.
- JLPT Level 1 Japanese fluency or higher.
- Bachelor’s degree or equivalent.
- Ability to explain complex issues in an easy-to-understand manner.
- Strong writing, numeracy, and IT skills.
- Attention to detail, analytical skills, empathy, and a passion for helping people.
- Driven, self-motivated, and a highly flexible team player.
- Self-learner and independent problem-solver.
Nice-to-Have
Prior customer support experience.
Additional Information
- Availability for 24/7 support, including nights and weekends.
- Training provided for career development within the company.
Diversity and Inclusion
Revolut prioritizes diversity and inclusion, evident in the launch of the D&I Framework in 2021. The company believes that diverse talent and an inclusive workplace drive exceptional, innovative products and services.
Data Privacy Statement
Refer to the Data Privacy Statement for Candidates for details on data handling practices during the application process.
Revoluters are valued, and the company’s commitment to creating an exceptional workplace is reflected in its diversity initiatives. The Support Specialist role offers an opportunity to be part of a multicultural, hard-working team dedicated to making a positive impact in the world of finance.
