Website Revolut is Hiring
About the Job Opportunity
Revolut, established in 2015, is on a mission to redefine the way people manage their money. With a range of innovative products spanning spending, saving, travel, transfers, investing, and more, Revolut’s super app has empowered over 35 million customers to gain more control and freedom over their finances. Recognized as a Great Place to Work™, Revolut values its people and culture as essential elements for its continued success.
About the Role
The Customer Support Team at Revolut serves as the face of the company, providing first-class front-line support to millions of customers globally. As a Support Specialist, you’ll play a crucial role in delivering exceptional service, acting as a customer champion both internally and externally. This role is more than just resolving tickets; it’s about delivering “WOW” levels of service and ensuring users remain at the forefront of Revolut’s mission.
- Provide outstanding customer experience through in-app live chat, phone, and email support.
- Represent Revolut online, embodying the brand ethos.
- Collaborate internationally with other teams to address customer issues.
- Fast-track training for potential transition to other teams within the company.
- Fluency in English with excellent communication skills.
- JLPT Level 1 Japanese fluency or higher.
- A Bachelor’s degree or equivalent.
- Ability to explain complex issues simply and understandably.
- Strong writing, numeracy, and IT skills.
- Attention to detail, analytical skills, and empathy for helping people.
- Self-driven, motivated, and a flexible team player.
- Independent problem-solving and self-learning abilities.
Nice to Have
- Prior customer support experience.
- Availability 24/7, including nights and weekends. Compensation provided for night shifts.
Inclusivity and Diversity.
- Revolut prioritizes diversity and inclusion. The company has implemented a D&I Framework to foster an environment where every Revoluter can thrive and contribute.
- The commitment to diversity is not only for ethical reasons but is recognized as crucial for creating exceptional and innovative products and services.
- Refer to Revolut’s Data Privacy Statement for Candidates for details on data handling practices during the application process.
How to Apply
If you are a customer support superstar with a passion for delivering exceptional service and want to be part of a dynamic team at a leading fintech company, we encourage you to apply. Join Revolut in its mission to make a difference in the world of finance.
Note. The information provided is based on the details in the job description, and it is recommended to tailor it according to the specific requirements of the job and company.